Shipping & Refund Policy

Shipping & Refund Policy

Returns

Our policy lasts 15 days. Kindly make your return only within the specified time from the date of delivery.

In case, the product is defective or damaged, please mail us a picture of the product within 24 hours from the time of delivery at hello@coastore.in.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging as well.

In case of returns, please initiate the process through Returns under COA Store and let us handle the rest.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or as information received, within a certain number of days.COD orders may take 15 - 20 days.

Any refund processed, will be directly credited to your Bank account exclusive of the non – refundable delivery charges incurred within 7-8 working days.

 

Late or missing refunds

If you haven’t received any refund yet, first check your bank account again.

Then contact your bank or payment source, it may take some time before your refund is officially reflected.

If you’ve done all of this and still have not received your refund yet, please contact us at hello@coastore.in.

 

Sale items

Only regular priced products may be refunded, unfortunately 'on sale' items cannot be refunded.

In case of any issue with 'on sale' products regarding replacement or so on, please mail us at hello@coastore.in.

Note: 'On sale' items do not include regular discounted products.

 

Exchanges

We only replace products which are defective or damaged. If you need to exchange it for the same product, send us an email at hello@coastore.in within 24 hours from the date of delivery

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Shipping

All orders have a delivery charge of Rs.29 if the order value is below Rs.2499/-. Every order with COD/Cash on delivery, you will have to pay a non - refundable charge of Rs. 50.

COD is only applicable for orders below Rs.5000/-.

If the COD option is not available, either your product or your pin code is not applicable for Cash on delivery.

 

For any further queries, please mail us at hello@coastore.in.